Here at The Indiana Jones Store we understand that you may have a lot of questions about shipping, production etc.

 

This section should help you answer all those queries.

 

We understand that shopping online is difficult and sometimes things go wrong or don't fit properly, hopefully we can help you find a solution to any issues like that, if you're still left confused please email sales@indianajones.store 

 

 

 

 

The Indiana Jones Store
c/o Wested Leather
The Barn
Wested Lane
Swanley
Kent
BR88EF
ENGLAND

 

Email: sales@indianajones.store 

 

Tel: +44 01322 660654

 

All items except Custom Made Jackets, Personalised or Sale items can be returned unless marked as Non-Returnable when ordering.

 

We do NOT refund postage and we do not accept any Import Duties, Vat, Tax or any other Fees and these will need to be paid by the customer or the parcel will be refused, all return postage costs are to be paid by the customer.

 

If The Indiana Jones Store / Wested Leather Co Ltd does incur any charges related to your Return these will be deducted from any refund that you are due before the refund is processed.

 

Custom Made Jackets Are Non-Refundable and Non-Returnable as they have been made to your order for you.

 

If The Indiana Jones Store agree to a custom sized / made to measure item being returned, they are subject to a 50% charge from the original price, for example, if you paid £100 for a custom jacket we would charge you £50 for a remake plus shipping after you have returned your original jacket in an un-worn condition to us at your own cost, We do not pay the cost of the return postage.

 

If you have had made any variations apart from the standard options available i.e. different pockets added or quilted linings then the jackets are non-refundable and non-returnable as they are not a standard jacket and have been made and modified explicitly for you and so we can't sell them on.

 

UK Customers have 14 days from receipt to decide whether to return an item for refund.

 

Overseas Customers have 30 days from receipt to decide whether to return an item for refund.

 

If you need to discuss a custom-made jacket, please contact sales@indianajones.store  to discuss any possible remake options.

 

If you have ordered a stock item, please fill out the return form that comes with the package and send the item back for a refund.

 

We ask that customers pay the return postage on any orders made.

 

For overseas customers ONLY - please follow the below instructions to avoid any postal delays:

 

Parcel must be BOLDLY marked JACKET FOR REFUND or REPAIR Etc and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges and taxes which we will not accept or pay and the parcel will be refused.

 

Please ensure you mark the product as the correct value and state the items origin is from the UNITED KINGDOM

 

PAY the postage and any duties or fees that need to be paid we will not except the charges. DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund.

 

Refunds will be given when items received back at the shop and have been checked over - this can take 2-3 days after delivery.​​​​​​​​​​​​​​

 

 

We do not Exchange items, but standard items can be returned for a refund, and you can then place a new order for the correct size etc, these will be shipped straight out if in stock. This is unfortunately due to shipping costs being too high for exchanges and all return postage costs are to be paid by the customer.

 

Please note that this is the policy for ANY STANDARD ITEM NOT CUSTOM MADE if you are returning multiple items it is best to contact sales@indianajones.store   first, all return postage costs are to be paid for by the customer.

 

 

Shipping Companies and Info.

 

Cut off time is 12.00pm after this your order will be processed on the next working day, orders paced after 1pm on Fridays will be processed on Monday.

 

We only use DPD Local, APC Overnight & DHL to ship our parcels, so everything is tracked.

 

UK – Sent Via DPD Local or APC Overnight  - Mon - Fri Only - £8.50

 

Europe – Sent Via DHL – 3 to 5 days Delivery - £25

 

USA & Canada – Sent Via DHL – 2 to 7 days Delivery - £30 - £40 Depending on Location

 

Australia, China, Japan, etc – Sent Via DHL - 4 to 8 days - £40 - £50 Depending on Location

 

We do not send to Russia at the moment due to issues in the Russian postal system.

 

ONLY APPLIES TO OVERSEAS CUSTOMERS. Delivery does not cover any extra charges such as local taxes, Vat, Import Duty or any other charges and these are the customer's responsibility to settle. Unfortunately, these charges change per address / country making it impossible to add them within the price. We try to keep our postage as low as possible to enable an overall lower price for our customers.

 

All parcels sent from The Indiana Jones Store are tracked to ensure the safety of your goods.

 

A Signature is required upon delivery, as may some custom duties or other charges dependent on your address and these are payable by the customer.

 

If you need any other information then please feel free to email the shop on sales@indianajones.store   so we can see if we can help you further.